IT Support Specialist (Ooredoo Qatar – Doha)

Ooredoo Qatar, the nation’s leading telecommunications and digital services provider, is recruiting a skilled IT Support Specialist for full-time placement at its corporate headquarters and operational facilities in Doha.

This role is responsible for providing Tier 1 and Tier 2 technical support, maintaining corporate IT infrastructure, resolving network and hardware issues, managing software deployments, and ensuring optimal system performance across user workstations and network environments. Candidates with hands-on desktop support and networking skills are invited to apply. Below are the position specifications, primary duties, candidate requirements, estimated salary guidelines, and direct email application instructions.

Position Overview & Key Specifications

Detail	Specification
Employer	Ooredoo Qatar
Work Location	Doha, Qatar
Position Title	IT Support Specialist / Desktop Support Engineer
Industry	Telecommunications & Information Technology
Job Type	Full-Time, Permanent
Hiring Urgency	Active Hiring
Estimated Salary Range	QAR 6,000 – 10,000/month + Corporate Benefits
Residency Requirement	Candidates in Qatar with Valid QID + Transferable NOC preferred

Core Duties and IT Support Responsibilities

Reporting to the IT Service Desk Manager, the IT Support Specialist will execute the following technical functions:

• User Support & Helpdesk Management: Respond to IT service tickets, diagnostic logs, and support requests; troubleshoot hardware, operating system, and application software issues for local and remote end-users.

• Network & Systems Maintenance: Assist in installing, configuring, and maintaining LAN/WAN infrastructure, routers, switches, VPN connections, Active Directory user accounts, and Microsoft 365 services.

• Hardware & Software Deployment: Perform hardware setups, OS imaging, system upgrades, patch management, security software updates, and computer equipment maintenance across desktop PCs, laptops, mobile devices, and peripherals.

• Data Security & Backup Operations: Enforce corporate IT security policies, perform routine data backups, manage endpoint protection/antivirus software, and maintain secure system access protocols.

• Asset Tracking & Vendor Coordination: Maintain accurate records of IT hardware assets, software licenses, inventory logs, and coordinate with technical vendors for warranty repairs and equipment replacements.

Candidate Qualifications and Mandatory Requirements

To qualify for this IT support position with Ooredoo Qatar, candidates should satisfy the following criteria:

• Educational Credentials: Bachelor’s Degree in Computer Science, Information Technology, Computer Engineering, or a related discipline.

• Technical Certifications: Professional certifications such as CompTIA A+ / Network+, CCNA (Cisco Certified Network Associate), or Microsoft Certified Associate (MCA) are highly preferred.

• Work Experience: Minimum of 2 to 4 years of hands-on technical support, desktop engineering, or network administration experience in a structured corporate environment.

• Technical Proficiency:

  • Strong working knowledge of Windows OS, macOS, Active Directory, DNS/DHCP, and Microsoft 365 administration.

  • solid understanding of TCP/IP networking, VPNs, firewalls, Wi-Fi configuration, and basic routing protocols.

• Communication & Soft Skills: Excellent problem-solving abilities and strong spoken and written English communication skills (spoken Arabic capability is an advantage).

• Local Visa Status: Candidates residing in Qatar with a valid QID and Transferable NOC or under Family/Husband Sponsorship ready for immediate placement are preferred.

Compensation and Benefits Breakdown

• Monthly Remuneration: Tax-free monthly salary estimated between QAR 6,000 and QAR 10,000 per month (commensurate with technical certifications and depth of IT infrastructure experience).

• Corporate Benefits Package: Comprehensive health insurance, paid annual leave, annual flight tickets, and telecom allowances per company policy.

• Statutory Entitlements: End of Service Benefits (EOSB) calculated according to Qatar Labour Law.

Step-by-Step Application Instructions

1.Format Your Technical IT Resume:

Format your CV into a clean layout. Prominently highlight your IT support & networking skills, technical certifications (CCNA/CompTIA/Microsoft), operating system & M365 mastery, current location in Doha, and explicit statement of Valid QID + Transferable NOC status.

2.Assemble Supporting Credentials:

Prepare clear PDF scans or photos of your computer science degree, IT/networking certifications, work experience letters, valid QID, and passport copy.

3.Submit Your Application via Email:

Send your complete application package directly to the Ooredoo recruitment desk:

• Application Email: careers@ooredoo.qa

• Email Subject Line: Application: IT Support Specialist - Ooredoo Qatar

Important Hiring Advisory: Ooredoo Qatar and legitimate corporate recruiters strictly adhere to Ministry of Labour regulations and never charge job application, screening, trade testing, or visa processing fees from job seekers at any stage of recruitment.