Service Coordinator / Admin (After-Sales) Job Opening in Doha, Qatar (~2,500+ QAR)

JKR Trading & Services, an established commercial and trading entity in Qatar, is seeking an organized, customer-focused Service Coordinator / Admin (After-Sales) to join its operations team in Doha. The recruitment process is being co-managed by Mindstream Global, a leading executive search and staffing agency in Qatar.

This full-time position involves acting as a crucial liaison between clients, field service technicians, and internal management to ensure prompt service delivery, effective issue resolution, and streamlined after-sales customer support. Below are the complete position details, core duties, qualification standards, compensation insights, and direct application guidelines.

Position Overview & Key Specifications

Detail	Specification
Position Title	Service Coordinator / Admin (After-Sales)
Employer	JKR Trading & Services
Recruitment Agency	Mindstream Global
Work Location	Doha, Qatar
Job Type	Full-Time, Permanent
Monthly Salary Range	Around 2,500+ QAR/month (Commensurate with experience)
Visa Requirement	Candidates in Qatar with Transferable NOC / Residence Permit preferred

Core Duties and Daily Responsibilities

The Service Coordinator will manage after-sales administrative workflows and technical dispatch operations to maintain high levels of client satisfaction. Daily responsibilities include:

• Customer Liaison & Call Management: Receive incoming after-sales service requests, inquiries, and complaints via phone and email, serving as the main point of contact for corporate and retail clients.

• Technician Dispatch & Scheduling: Coordinate daily schedules and job routes for field service technicians and engineers, ensuring timely arrival for installation, maintenance, and repair jobs.

• Service Request Tracking: Log, track, and update service tickets using internal tracking systems or database tools from initial client contact through to final resolution and sign-off.

• Interdepartmental Communication: Liaise with spare parts inventory teams, technical supervisors, and logistics personnel to ensure necessary replacement parts and tools are available for service visits.

• Documentation & Reporting: Maintain accurate records of service reports, customer feedback, warranty claims, and maintenance contracts, preparing weekly summary reports for the operations manager.

Candidate Qualifications and Requirements

To qualify for this after-sales coordination position, applicants should meet the following criteria:

• Educational Background: High school diploma, college diploma, or Bachelor’s degree in Business Administration, Marketing, or a related field.

• Work Experience: Minimum of 1 to 2 years of proven experience in administrative coordination, customer service, service desk scheduling, or after-sales support (preferably in trading, technical equipment, or commercial services).

• Communication Capabilities: Strong spoken and written English communication skills with a clear, professional telephone etiquette. (Working knowledge of Arabic is an added advantage).

• Technical & Computer Skills: Proficiency in Microsoft Office Suite (Word, Excel for spreadsheet tracking, Outlook for email communication) and familiarity with ticketing or CRM software tools.

• Core Competencies: Outstanding multi-tasking skills, strong problem-solving abilities, high attention to detail, and the ability to handle demanding clients calmly under pressure.

Compensation and Benefits Package

• Monthly Base Package: Starting around 2,500+ QAR per month (commensurate with background and technical interview evaluation).

• Standard Allowances: Fixed accommodation and transportation support included as specified in the employment agreement and Qatari Labour Law guidelines.

• Health & Leave Benefits: Medical coverage under public or private health schemes, paid annual leave entitlement, and statutory End of Service Benefits (EOSB) upon completion of employment service.

Step-by-Step Application Instructions

1.Update Your Professional Resume:

Format your CV into a clean, reverse-chronological GCC layout. Make sure your document explicitly highlights your coordination experience, after-sales support skills, current location in Qatar, nationality, and visa status (e.g., Transferable NOC, Family Sponsorship).

2.Draft a Professional Cover Email:

Include a short cover note summarizing your experience in handling customer communications, scheduling technicians, notice period, and immediate availability to start work in Doha.

3.Submit Your Application via Email:

Send your complete resume directly to the recruitment team:

• Application Email: recruitment@mindstreamglobal.com

• Email Subject Line: Application: Service Coordinator (After-Sales) - JKR Trading

Important Hiring Notice: Legitimate commercial entities and licensed recruitment agencies operating in Qatar, including Mindstream Global and JKR Trading & Services, comply strictly with Ministry of Labour regulations and never charge job application, processing, or visa placement fees from job seekers at any stage of recruitment.